Within 14 days of receiving your order, you may return any merchandise in new condition, within its original packaging. That means the manufacture's carton that contains the cigarettes, not the outer mailing carton or the surrounding envelope. The cigarette packages must not have been opened.

Returning Merchandise

All returns require obtaining a Return Merchandise Authorization number by either calling or e-mailing to us.

To return an item, within 14 days of receiving an email confirming your order, provide us with the order number and contact us at: customerservice@smoke2u.com

Please also tell us what items are being returned and why.

Upon receiving the item (s) in its original condition, we will issue a full credit to your account. The customer need only pay for the return shipping, unless the problem was caused at our end, in which case we will pay the shipping.

Any products that is returned for exchange or refund MUST BE RETURNED WITHIN 14 DAYS OF RECEIPT TO
PO Box 365
Irving, NY 14081
We accept returns of FULL CARTONS or BOXES only.

We recommend a shipping method that is traceable so that your shipment will not be lost in the mail. We cannot be responsible for defects or damage caused by customer error. Our full liability is limited to refund of purchase price of merchandise.

No exchanges are available

Refunds

We will notify you via e-mail of your refund at the time we receive and processed the returned item. Please be aware that we can refund shipping costs only if the return is a result of an error on our part or the cartons were damaged in transit.